Emergency
Lost items, illness, disaster — getting help in an emergency.
Emergency process:
- Call the emergency number (Police 110 / Ambulance-Fire 119) → report your location and the situation → follow instructions to evacuate or wait for help.
What to bring:
- Residence card, phone, and a small amount of cash.
Note:
- If there's a language barrier, say "Eigo (Chuugokugo) o onegaishimasu" (English/Chinese, please) — you'll be connected to an interpreter.
- For non-emergency safety concerns, call #9110.
- Check the location of your nearest designated evacuation shelter in advance.
Disaster evacuation process:
- Check your safety and the situation → turn off fire sources/breakers if there's time → grab your emergency bag and ID → head to the nearest designated evacuation site → register following staff instructions.
Disaster kit essentials:
- Residence card, passport, phone and a portable battery, cash (mostly coins), drinking water, regular medication, and a flashlight.
Disaster tips:
- "Hinanbasho" (temporary gathering point) and "hinanjo" (longer-term shelter) are different: right after an earthquake, go to an open space like a park first; move to a shelter like a school gym only if your home becomes unlivable.
- Communication networks often get overloaded during disasters — download the "Safety Tips" app in advance, or use the disaster message dial 171 to let people know you're safe.
- Check the hazard map (hazaado mappu) and evacuation routes around your home in advance.
Lost & Stolen Items
Emergency Calls